Terms and Conditions
Discover essential terms and conditions for renting a car in the Philippines to ensure a smooth, safe, and hassle-free car rental experience.
These terms apply to every self-drive rental with BlueLine Philippines Car Rental and Tours. In them, “we” means BlueLine and “you” means the renter. How we handle your personal details is explained in our Privacy Policy.
1. Requirements
We check these on the rental date. If something is missing, we may cancel the booking. Our staff may also ask for one more ID for security.
- A valid driver’s license.
- Philippine residents: two valid government-issued IDs.
- Foreign nationals: a valid passport.
- A ₱5,000 security deposit, paid when you receive the car and returned in full when the car comes back without damage.
2. Payment
Pay the full rental in cash on delivery or pick-up, or in advance by GCash, Maya, bank transfer, credit card, PayPal, Wise or remittance centre. See payment channels for the official accounts.
3. Reservation fee, cancellation and refunds
- The reservation fee is non-refundable. It is deducted from your total rental fee.
- If you paid more than the reservation fee in advance and cancel before the rental starts, we refund the amount above the reservation fee.
- A no-show, or a cancellation after the rental has started, is charged 100% of the total rental.
- Unused rental time is not refunded if you return the car early.
- Bank or transfer charges on a refund are paid by the renter.
4. Damage, loss and theft
- Our rates do not include insurance or a damage waiver. You pay the full cost of repairing any damage to the car during the rental, whatever the cause. Repairs are assessed by our accredited repair shops and may be deducted from your security deposit.
- After an accident, you must get a police report and give us a copy of your driver’s license.
- Do not repair the car, or have it repaired, without our consent. If you do, you pay what it costs to restore the car to its condition before the rental. If we authorise a repair, we reimburse you for it.
- If the car is stolen and not recovered, you pay us its fair market value before it was stolen.
- Towing after an accident is paid by the renter.
- We are not liable for events beyond our control (force majeure) that damage the car or delay your trip. Any damage from such events is the renter’s responsibility.
5. Extensions and late returns
- Extra hours are charged at your branch’s hourly rate. Six hours or more (up to 24 hours) is charged as a full day.
- If you are late and have not told us, we may report the car as missing to the authorities.
6. Fuel and other charges
- Fuel: return the car with a full tank. Otherwise, a refuelling fee is deducted from your deposit.
- Car wash: wash the car before return, or pay a ₱300 car wash fee.
- Lost or damaged keys: ₱300.
- Flat tyres and traffic fines during the rental are paid by the renter.
- Delivery and pick-up: charged by location.
7. Using the car
- No smoking inside the car.
- No pets, and no food or items with a strong smell. A ₱1,000 fee applies for each violation.
- Inter-island ferry trips are not allowed.
- Hatchbacks and sedans may not be driven on rough roads.
- Use the car only for lawful purposes. We are not liable for any unlawful use.
- We may refuse a rental if the driver’s license is suspended, revoked or expired.
- We are not responsible for belongings left in the car before, during or after the rental.
Questions about these terms? Reach us on our contact page or on our Facebook page.