Cancellation Terms & Refund Policy

Cancellation & Refund Policy

When you book a vehicle with BlueLine, we reserve that car exclusively for you — turning away other interested renters for that period. Our cancellation policy reflects the operational reality of running a small rental fleet, while still being as fair and customer-friendly as we can be.

The earlier you let us know about a change in plans, the more we’re able to accommodate you. This guide lays out exactly what to expect under every scenario, from a well-planned cancellation to an unexpected emergency.

01. Cancellation Windows & Refund Rates

The reservation fee is non-refundable (see Section 02). What happens to any other amount you paid in advance depends on when you cancel:

Before the Rental Starts
If you paid more than the reservation fee in advance, we refund the amount above the reservation fee.

No-Show or After the Rental Starts
A no-show, or a cancellation after the rental has started, is charged 100% of the total rental.

Early Return — No Refund for Unused Days
Once your rental period has begun, no refund will be issued for any unused portion of the rental, including early returns. The vehicle was reserved for your full rental duration, and the full rate will apply regardless of early return.

IMPORTANT: In the event your trip is disrupted by a Force Majeure event (e.g., a PAGASA weather advisory), we will reschedule your booking free of charge upon submission of supporting documentation.

• Official Contact Channels

  𝗖𝗮𝗿 𝗥𝗲𝗻𝘁𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 & 𝗥𝗲𝘀𝗲𝗿𝘃𝗮𝘁𝗶𝗼𝗻𝘀:
  Globe: +63-953-671-2454
  Smart: +63-985-332-8989
  Viber: +63-953-671-2454
  Whatsapp: +63-953-671-2454
  Telegram: +63-953-671-2454
  E-mail: reserve@bluelineph.com

  𝗖𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗲 & 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀
  Globe: +63-975-589-0254
  Viber: +63-975-589-0254
  Whatsapp +63-975-589-0254
  E-mail: corporate@bluelineph.com

02. Reservation Fee Policy

To confirm and secure your vehicle booking, a reservation fee is required at the time of reservation. And is credited toward your total rental cost — you only pay the remaining balance at pickup. This fee serves as your commitment to the booking and ours to hold the vehicle exclusively for you from the moment you reserve it. The reservation fee is non-refundable under all circumstances, including cancellations, rescheduling, and no-shows.

03. Deposit Hold & Refund Policy | Security Deposit — How It Works

A refundable security deposit is required at the time of vehicle pickup. The deposit is held as a precautionary measure against damage, fuel shortfalls, late returns, and other costs that may arise during the rental. It is not a fee — it is your money, held temporarily in trust, and returned to you in full if the vehicle is returned in its original condition.

✓ Returned in full — Vehicle returned on time, in original condition, with the agreed fuel level and no outstanding charges.

± Partially deducted — Minor damage, fuel shortfall, cleaning, or small additional costs are deducted, with an itemized breakdown provided before processing — and the remainder returned to you.

✕ Fully withheld — Applies only to significant damage or a serious policy breach. Costs beyond the deposit are invoiced separately, with a clear explanation of what’s being charged and why.

Deposit vs. Cancellation Fee — These Are Separate
Please note that your security deposit and any applicable cancellation fee are separate charges. The security deposit is only paid when you receive the car, so it is never part of a cancellation charge.

IMPORTANT: Exceptions are reviewed case by case. There’s no rigid checklist for what qualifies as exceptional — if your situation is genuinely unusual, talk to our team directly. The final call sits with us, but we’ll always listen first before applying any deduction.

04. Booking Modifications & Rescheduling

Sometimes you don’t need to cancel — you just need to shift dates, change the vehicle, or adjust the duration. Here’s how we handle booking modifications:

Date Changes — More Than 48 Hours Before Start
We’ll accommodate a date change at no modification fee, subject to availability on the new dates. Not guaranteed, but we’ll always try first.

Date Changes — Less Than 48 Hours Before Start
Treated similarly to a short-notice cancellation, since the vehicle may already be committed. A rescheduling fee may apply — contact us as early as possible to discuss options.

Vehicle Upgrades or Changes
Usually accommodated subject to fleet availability. Any rate difference is adjusted up or down accordingly.

Extending Your Rental During the Trip
Contact us as soon as you know. Extensions depend on availability and must be confirmed before your original return time; extra days bill at the standard daily rate.

05. When You Don’t Arrive | No-Show Policy

A no-show is a pickup missed with no prior notice. We hold the vehicle for a 60-minute grace period and try to reach you during that time. If we can’t reach you and no explanation comes through within the grace period, the booking becomes a no-show and is charged 100% of the total rental, since the vehicle was held and prepared exclusively for you. A short message ahead of time is all it takes to avoid this.

06. Refund Methods & Processing Times

When a refund is approved, we process it as quickly as we can. Our goal is to return your money promptly and without unnecessary back-and-forth. If you haven’t received your refund within 5 days, please reach out — we’ll investigate and resolve it the same day if possible.

What We Ask of You
✓ Notify us of any cancellation as early as possible.
✓ Provide your booking reference when contacting us.
✓ Inform us promptly if you’ll be late for pickup.
✓ For refund exceptions, documents may be required.
✓ Provide your preferred refund details.

What You Can Expect from Us
✓ Clear confirmation of your cancellation will be recorded.
✓ Breakdown of retained fees and refundable amount.
✓ Prompt refund processing.
✓ Fair review for exceptional circumstances.
✓ Respectful, non-judgmental service.

Experience Tacloban on Your Own Terms

If a refund hasn’t reached you within the times above, reach out with your booking reference and we’ll investigate the same day. That’s the one commitment on this page worth repeating: your trust matters more to us than an administrative delay.

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